Are You Aware of Your Responsibilities for a Successful ERP Project?
You have decided to seek help from technology in order to keep pace with your company’s growth and you want to make your processes more efficient, eliminate errors and make cost savings with an ERP project. There is no doubt that ERP software, where goals are clearly defined and which is implemented by a team of experts, will benefit your business. However, successful completion of the project process plays a critical role in turning this benefit into a reality. In this sense, both the solution provider and enterprise making a transition to ERP have some responsibilities.
Responsibilities of the Enterprise
Appointing a Project Manager from among executives who has the decision-making authority is the main responsibility of an enterprise for any ERP project. It is important for the executive team to acknowledge that the primary task of this appointed Project Manager is "to monitor ERP integration and ensure its success". The delay of any document that solution provider expects from the enterprise directly extends the total project term. The project manager, who should be aware that the ultimate goal in the ERP project is to benefit the company from many different aspects, should attend every meeting and play an active role in the decision-making process as it will directly affect the success of project.
The objective should be to ensure that all stakeholders of the enterprise share their opinions and final documentation is shared in the analysis while the project is still under the analysis phase. If opinions that should be expressed and requests that should be made in this phase are deferred, serious drawbacks may arise during the project. Furthermore, the process should not be confined to the opinions of executives alone and opinions of employees who will use ERP applications and be affected from the transforming processes should be heard.
Another perspective that an enterprise making transition to ERP should have is related to the solution provider. Once signatures are affixed for the project, solution provider is no longer a supplier or a factor that results in extra costs. The solution provider is now a team member who will show up in the company under the project consultant's identity and should work in the office all day long during the project, which may take months. It is also among the responsibilities of the enterprise to accept this and provide project consultants the necessary working environment within the company.
Responsibilities of the Solution Provider
The most important responsibility of the solution provider is to show a realistic attitude and make factual commitments, starting from the kick-off meeting.Declaring that unrealistic expectations are "feasible" just to close the deal or save the day in the project phase will not serve to anything other than bringing the project to a standstill. Thus, warning customers about project expectations that are not possible to achieve and give them alternatives based on correct analyses is the main task of solution partner.
Another task of the solution provider is to ensure that sales and project processes work in harmony. For this purpose, it is necessary to record every item that is discussed in the sale process and reflect them on the project as agreed in the meeting. It is also important that solution provider meets any deadline related to the project. It is also among the responsibilities of ERP provider under project to make project consultants who represent the solution provider available any time and respond to customer inquiries ASAP.
Processes in ERP projects, where both parties fulfill their responsibilities with due care, make progress much faster. The success rate is much higher for projects that the enterprise follows up in awareness as much as the solution provider.