The Importance of After Sales Support in ERP Systems
The importance of after-sales support in ERP systems and the speed in meeting customer demands is becoming ever more valuable.
Ahmet Savaş Göktürk from Login Software talked to us about after- sales services in ERP systems for ERP NEWS.
“We consider ERP as a living structure. Thus, like life, ERP has a structure that does not resist against change, evolves through change and finds a unique harmony with our customers as it evolves.”
Could you tell us about the importance of after-sales support in ERP Systems?
Ahmet Savaş Göktürk:We can suggest that the business world is in a more complex and dynamic process than it used to be. It is becoming more and more important for companies to adapt to this dynamism and change and speed concept in the context of meeting the expectations of users is equally important. We can say that it has become an incumbency to follow properly the process where this change and these innovations are experienced and to adapt company software to this process. With Integrated Help Desk System that Login Software established, we and our team offer a service to our customers where they can monitor and keep pace with the changing system constantly.
What would you say about your after-sales support service that you - Login Software- offer?
Ahmet Savaş Göktürk:To begin with, we consider ERP a living structure. Thus, like life, ERP has a structure that does not resist against change, evolves through change and finds a unique harmony with our customers as it evolves. Login ERP projects are always a possibility after implementation since user expectations or strategic new business models are continuously taken into account and new developments or new customizations are incorporated to the system. What are the features of after-sales support services of Login Software?
Ahmet Savaş Göktürk: It is particularly important for us to serve in line with some specific points. These are:
Sustainable integrated management system,
Fast and effective response to innovations and developments,
Progressive and positive increase in the interest and approaches of users to software,
Increasing the quality between company’s management and data and information processes Customer satisfaction is our top priority. Thus, the priority of Login Software has always been simple and solution-oriented approach to customers.
Could you tell us briefly about Integrated Helpdesk that you established for after-sales support?
Ahmet Savaş Göktürk: Login users can forward the following to
the helpdesk at the headquarters in real time and make Request
Entry over web:
Date of Request,
Name of Module,
Contact E-Mail or Multiple E-Mails
Detailed subject information
Login ERP users can track instantly the request that they sent via web portal on PO basis and get instant information about its status.
In a nutshell, Login Software continues to stand by its customers so that they can adapt to the change after sales and to deliver the service they request at the pace that suit our era.