After Sales Services Management
After-Sales Services includes a process that starts with the purchase of a product or service, where the customer can provide feedback and support for all processes that he or she may need during its use. At this point, it is very critical that all customer and order information is kept correctly and easily found. If after-sales services provide a quality service to the entire service and customer network, customer satisfaction will be shared, brand differentiation will increase and brand value will be strengthened.
With the Login ERP After Sales Services Management solution, you can define the source of the complaint, complaint definitions in the system depending on your customer's complaints, and provide the complaint entry record by accessing the original order. You can monitor the complaints you have entered according to their status in production and get information about their status. In case of resolution of the complaint, you can create Complaint Response records and run the flow within the system.
You can control the complaints from your stores and dealers by collecting them in a common pool within its structure integrated with the Login ERP WEB Screen. You can analyze and observe the results with monitoring screens and reports.
